111vet Frequently Asked Questions

111vet requires a valid government-issued photo ID for KYC verification before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. The document must clearly show your full name, date of birth, and photo. Uploads should be clear, unedited images in JPG or PNG format. KYC is typically reviewed within 24 hours on business days.

You can reset your 111vet password directly from the login page by clicking "Forgot Password". Enter your registered mobile number or email address and you will receive a one-time reset link or code. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact support at [email protected] for manual assistance.

No — 111vet strictly permits one account per person. Duplicate accounts violate our Terms and Conditions and may result in the closure of all associated accounts, including forfeiture of any balances held. If you have accidentally created a second account, contact [email protected] immediately to resolve the situation before any accounts are suspended.

To permanently close your 111vet account, email [email protected] from your registered address with the subject line "Account Closure Request". Our team will verify your identity, process any pending withdrawals of your remaining balance to your nominated payment method, and then close the account. If you are closing for responsible gaming reasons, we also recommend activating self-exclusion before closure for additional protection.

To deposit via bKash on 111vet, log in, navigate to the Finance / Wallet section, and select bKash as your payment method. Enter the deposit amount (minimum ৳500), confirm, and you will be shown a 111vet bKash merchant number. Open your bKash app, go to "Send Money" or "Payment", enter the provided number and amount, then use the transaction ID shown in your bKash confirmation to complete the deposit form on 111vet. Funds are credited within minutes.

Nagad deposits on 111vet are processed instantly in almost all cases — your account balance updates within one to three minutes of completing the transfer in your Nagad app. If a deposit has not been credited after fifteen minutes, check that the transaction reference number was entered correctly in the 111vet deposit form and contact support at [email protected] with the Nagad transaction ID for a manual trace.

The minimum deposit on 111vet is ৳500 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum is ৳1,000. There is no maximum single deposit cap set by 111vet, though your mobile banking provider may impose its own daily transfer limits.

The minimum withdrawal amount on 111vet is ৳1,000. Withdrawals below this threshold cannot be processed. There is no maximum daily withdrawal limit set by 111vet itself, though large withdrawals may be subject to an additional identity verification step to comply with our security policy. Ensure your KYC documents are approved before submitting a withdrawal request to avoid delays.

Most 111vet withdrawals to bKash, Nagad, Rocket, and Upay are processed within one to four hours during business hours (9am–11pm BST). Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or City Bank typically take one to two business days. Withdrawal requests submitted during overnight hours or on public holidays may experience a slightly longer processing window. Your first withdrawal always requires completed KYC verification.

111vet does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply its own standard transaction charges, which are outside 111vet's control. We recommend checking your provider's current fee schedule. Bank transfers may also attract fees levied by your bank independently of 111vet.

Yes, Dutch-Bangla Bank's Rocket mobile banking service is a fully supported deposit and withdrawal method on 111vet. The process is identical to bKash — go to Finance / Wallet, select Rocket, enter your deposit amount, send the funds to the displayed Rocket number from your app, and submit the transaction reference in the 111vet form. Rocket deposits are credited within one to five minutes.

111vet covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, wickets in an innings, and over-by-over live betting. Key tournaments covered include the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, and bilateral series featuring the Bangladesh Tigers. Live in-play betting with real-time odds updates is available during all major matches.

When betting on BPL matches at 111vet, standard cricket betting rules apply: if a match is abandoned or reduced by rain before a result is reached by DLS method, bets may be voided depending on the specific market. Match winner bets require a full result — ties are settled on the official outcome. Live bets placed after an event (e.g., a wicket) has occurred but before odds update may be voided. Full betting rules are available in our Terms and Conditions.

Yes, 111vet is fully optimised for mobile play and works on all modern smartphones and tablets running Android or iOS. The platform is accessible through any mobile browser — no app download is required. The mobile interface adapts automatically to your screen size, giving you full access to sports betting, live casino, slots, crash games, and your wallet from anywhere in Bangladesh with an internet connection.

RTP on 111vet slots varies by game and provider, but most titles from leading studios such as Pragmatic Play, NetEnt, and Microgaming carry an RTP between 94% and 97%. The RTP figure for any individual game is disclosed in that game's information panel — look for the "i" or "Game Info" button within the game interface. Higher RTP means a lower average house edge over a long series of spins, but individual session results can vary significantly.

All games on 111vet use certified Random Number Generator (RNG) technology supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi. These providers are independently audited for fairness by international testing laboratories. 111vet does not modify game outcomes. For crash games like Aviator by Spribe, a provably fair algorithm is published by the developer and can be independently verified by players.

111vet's live casino section, powered by Evolution Gaming and Ezugi, offers a broad selection of real-dealer table games streamed in HD. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, Live Andar Bahar, and game-show style titles such as Crazy Time and Monopoly Live. Games run 24 hours a day, seven days a week, with English-speaking dealers. Minimum bet amounts vary by table.

111vet offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus details, including the percentage match and the minimum deposit required to trigger the offer, are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements — you must wager the bonus amount a specified number of times before any winnings derived from bonus funds can be withdrawn as cash.

A wagering requirement (also called a playthrough requirement) means you must place bets totalling a multiple of your bonus amount before bonus-derived winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 in qualifying games before withdrawal is permitted. Not all games contribute equally — slot games typically contribute 100% toward the requirement while live casino and sports bets may contribute less. Check individual bonus terms for exact contribution rates.

Yes, 111vet periodically offers free spins as part of promotional campaigns tied to new slot game launches, seasonal events (such as Eid or Pohela Boishakh), and deposit reload offers. Free spins are typically valid on specific designated slot titles only. Any winnings from free spins are usually subject to a wagering requirement before they can be withdrawn. Active promotions are listed on the promotions section of the site — check regularly as offers are updated frequently.

111vet rewards regular players through a tiered loyalty programme. As you accumulate wagers across sports betting, casino games, and slots, you progress through loyalty tiers that unlock benefits including enhanced withdrawal limits, dedicated account management, faster KYC processing, personalised reload bonuses, and access to exclusive VIP promotions. Contact [email protected] to learn more about your current loyalty tier and what is required to advance.

Some 111vet bonuses are sports-specific and can be applied to cricket betting markets including BPL, IPL, and T20 World Cup events. Others are casino-only bonuses restricted to slots or live tables. The eligible game categories for each bonus are clearly stated in its individual terms. Sports betting bonuses typically carry separate wagering requirements calculated on the odds and bet type — single bets on odds of 1.50 or higher usually qualify for full contribution.

111vet operates as an online gambling platform serving Bangladeshi players and uses SSL encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational funds. All transactions are processed through reputable local payment channels including bKash and Nagad. We apply responsible gaming controls, enforce strict 18+ age verification, and operate to internationally recognised fair play standards. Players should review applicable local laws in their own jurisdiction.

111vet uses 256-bit SSL encryption on all pages, including account, deposit, and withdrawal screens. Your personal data is never sold to third parties. Payment credentials (your bKash or Nagad PIN) are entered directly in your banking app and are never visible to or stored by 111vet. Two-factor authentication is available for account logins. For a full explanation of how your data is collected, stored, and used, please read our Privacy Policy.

If you suspect unauthorised access to your 111vet account, contact [email protected] immediately with the subject line "Account Security Alert". Our team will freeze your account within minutes to prevent further activity while the situation is investigated. Change your password from a secure device as soon as possible. We also recommend changing the password of your registered email account if you believe it may also have been compromised.

To activate self-exclusion on 111vet, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Our team will verify your identity and block your account immediately — there is no cooling-off period. You can choose a temporary exclusion (1, 3, 6, or 12 months) or permanent exclusion with no option to reopen. Marketing communications are also suppressed within 24 hours. For broader help, international resources like GamCare and Gambling Therapy offer free English-language support.

Yes, 111vet offers voluntary deposit limit tools as part of our responsible gaming commitment. You can request daily, weekly, or monthly deposit caps by contacting [email protected]. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 7 days. Decreasing a limit takes effect instantly. These controls are designed to help you manage your spending and maintain a healthy approach to gambling.

You must be 18 years of age or older to register and play on 111vet. This is a strict, non-negotiable requirement. Age verification is carried out during the KYC process using your National Identity Card or other official document. Any account found to belong to a person under 18 will be closed immediately and all funds will be handled in accordance with our Terms and Conditions. 111vet takes underage gambling prevention seriously.