Responsible Gaming at 111vet

Our Commitment to Player Safety

At 111vet, we believe that online gambling should always be an enjoyable leisure activity — one that fits comfortably alongside the rest of your life rather than dominating it. We have built responsible gaming into the core of our platform from day one, because we understand that the long-term health of our players matters far more than any short-term revenue figure.

Our responsible gaming programme covers every aspect of the player experience: from the moment you register your account, through every deposit, wager, and withdrawal, all the way to account closure should you ever decide to step away. Every tool described on this page is available free of charge to all registered 111vet players in Bangladesh. None of these tools require a waiting period before they take effect — when you decide you need a control in place, it activates immediately.

We also recognise that responsible gaming is not just a matter of individual player choice. It requires structural safeguards built into the platform itself. That is why 111vet enforces strict age verification, monitors unusual account activity patterns that may suggest problem gambling behaviour, and trains our customer support team to respond to responsible gaming concerns with sensitivity and urgency.

If at any point you feel that your gambling is no longer recreational — that it is causing financial strain, affecting your relationships, or occupying an unhealthy amount of your mental energy — please contact our support team at [email protected]. We will listen without judgement and help you access the right tools immediately.

Age Restriction — 18+ Rule

Bangladesh has a significant proportion of its population under the age of 18, and 111vet takes its responsibility to protect young people very seriously. Our age verification process is mandatory and non-negotiable: every player must pass an identity and date-of-birth check before their first withdrawal is processed. In cases where our compliance team has reasonable grounds to suspect that a registered account is being used by an underage individual, we reserve the right to request additional verification documents at any time and to freeze the account pending completion of that check.

Age verification at 111vet is handled through our KYC (Know Your Customer) process. Acceptable documents for age verification include a valid National Identity Card (NID), passport, or driving licence — all of which display your date of birth clearly. Documents must be valid, undamaged, and legible. Attempting to submit fraudulent or altered identity documents is a criminal offence and will be reported to the relevant authorities.

If you discover that a person under the age of 18 has created an account on the 111vet platform — whether using their own details or someone else's — please report this to [email protected] immediately. We will prioritise the review, suspend the account, and handle the situation in accordance with our child protection policy, including returning deposited funds where technically possible to the originating payment source.

Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available at 111vet. When you activate self-exclusion, access to your account is blocked immediately — you will not be able to log in, deposit, wager, or receive marketing communications for the duration of the exclusion period you have selected. Self-exclusion is available in two forms:

• Temporary self-exclusion: Block your account for a defined period — 1 month, 3 months, 6 months, or 12 months. At the end of the exclusion period, you may request account reinstatement by contacting our support team. Reinstatement is not automatic; a deliberate action is required on your part, giving you an additional moment of reflection.
• Permanent self-exclusion: Permanently close your account with no option to reopen it. This is the appropriate choice if you feel that gambling has become or is likely to become a serious problem for you. Once permanent self-exclusion is activated, 111vet will not accept a new account registration from you in the future.

Self-exclusion takes effect immediately upon confirmation. There is no cooling-off period, no waiting list, and no pressure to reconsider. To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" from your registered email address, or raise a live chat conversation and request it verbally — our team will process the request within minutes.

• Step 1 — Contact support: Email [email protected] or open a live chat session and state that you wish to activate self-exclusion.
• Step 2 — Confirm your identity: Our agent will ask you to confirm your registered email address and mobile number to verify that the request is coming from the account holder.
• Step 3 — Choose your exclusion type: Indicate whether you wish a temporary exclusion (specify the duration) or a permanent exclusion.
• Step 4 — Immediate activation: Your account is blocked within minutes. You will receive a confirmation email to your registered address. Any active session is terminated immediately.
• Step 5 — Marketing suppression: Your details are removed from all 111vet marketing lists within 24 hours of activation. You will not receive any promotional communications during your exclusion period.

Deposit Limits & Budget Controls

Setting a deposit limit is one of the most practical ways to ensure that your gambling spending remains within a budget you have consciously chosen. 111vet allows you to set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be accepted until the relevant period resets — regardless of the payment method used (bKash, Nagad, Rocket, Upay, DBBL, City Bank, or BRAC Bank).

Decreasing a deposit limit takes effect immediately, giving you instant protection if you feel your spending is escalating. Increasing a limit, on the other hand, is subject to the cooling-off period shown in the table above — this deliberate delay is an intentional safeguard that gives you time to reconsider before a higher limit becomes active.

To set or adjust a deposit limit, contact our support team at [email protected] or via live chat. State your registered email address, the type of limit you wish to set (daily, weekly, or monthly), and the amount in BDT (Bangladeshi Taka). Our team will confirm the limit in writing to your registered email address within one business day.

Time-Out & Session Controls

A time-out is a short-term break from gambling that is less permanent than self-exclusion. It is the right tool if you feel you need a pause to reset your perspective, manage a stressful life event, or simply step back from gambling for a defined period without the full commitment of a self-exclusion. During a time-out, your account is suspended and you cannot log in, deposit, or wager.

111vet offers the following time-out durations:

• 24-hour time-out: Ideal for a quick pause after a losing session, to avoid chasing losses in the moment.
• 7-day time-out: A week-long break to step back and assess whether your gambling habits are where you want them to be.
• 30-day time-out: A month-long pause that gives you a meaningful period away from the platform without the permanence of self-exclusion.
• Custom time-out: If none of the standard durations suit your needs, contact our support team and request a custom period. We will accommodate any reasonable duration.

In addition to time-outs, 111vet's platform includes session duration reality checks. These are configurable on-screen notifications that appear after a set amount of time spent in an active gaming session — for example, every 30 minutes or every hour. The notification displays your session duration and recent wagering activity, giving you a moment to consciously decide whether to continue or to stop. To configure your reality check interval, contact [email protected].

• Request the time-out: Contact support via email at [email protected] or through live chat. State your desired duration.
• Identity confirmation: Our team verifies your identity using your registered contact details before activating any account restriction.
• Immediate suspension: Your account is suspended at once. Any active game session is ended and your session balance is returned to your account wallet.
• Reinstatement after the period ends: Unlike temporary self-exclusion, standard time-outs may allow automatic reinstatement at the end of the period — but you may also contact us to extend the time-out if you feel you need more time.

Self-Assessment & Warning Signs

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following checklist is provided to help you honestly assess whether your relationship with gambling is healthy. These questions are for your own personal reflection — your answers are private and you do not need to share them with anyone.

If you answered "yes" to two or more of the questions above, your gambling habits may have moved beyond healthy recreational play. This does not mean you have failed — it means you have recognised something important. The next step is to take action, and 111vet is here to help you do that. Contact our support team, activate a time-out or self-exclusion, and consider reaching out to one of the external support resources listed in the next section.

Support Resources & External Help

If you feel that gambling is becoming a problem, reaching out for help is the right and courageous thing to do. 111vet's own support team is available 24 hours a day, 7 days a week, operating on BST (UTC+6), and can help you activate any of the responsible gaming tools described on this page. Contact us at [email protected] with any concerns — all responsible gaming enquiries are handled with complete confidentiality.

Beyond the tools available directly through 111vet, we encourage players who are experiencing gambling-related difficulties to seek professional support. While Bangladesh does not yet have a widely established national gambling helpline, international English-language resources are available to all players:

• Gamblers Anonymous (GA): A worldwide fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem with compulsive gambling. Online meetings are available globally at ga.org (external resource — not affiliated with 111vet).
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. Available at gamcare.org.uk with a 24-hour National Gambling Helpline (UK-based but internationally accessible).
• Gambling Therapy: A free global service offering online support for problem gamblers and those affected by the gambling of others. Available at gamblingtherapy.org with English-language resources.
• BeGambleAware: Provides free information and tools to help people recognise problem gambling and find help. Available at begambleaware.org.

If you are in Bangladesh and experiencing broader mental health challenges linked to gambling — such as depression, anxiety, or stress — we encourage you to speak with a qualified healthcare professional. National Institute of Mental Health (NIMH) in Dhaka can be accessed for in-person support. For players in Chittagong, Sylhet, Rajshahi, Khulna, or other major cities, regional hospitals and community health centres can also provide referrals to appropriate mental health services.

Please do not hesitate to reach out to 111vet support as a first step. Our team will not judge you, will not reduce your responsible gaming controls, and will not try to retain you on the platform if stepping away is what is best for you. Your long-term wellbeing matters more to us than your activity on our platform.

Parental Controls & Minor Protection

If you share a device — a smartphone, tablet, or computer — with children or young people under the age of 18, it is important to take steps to ensure that they cannot access the 111vet platform or any other online gambling service. While 111vet enforces age verification on its own platform, parental controls at the device level provide an additional layer of protection.

We recommend the following steps for parents and guardians in Bangladesh:

• Device parental controls: Both Android and iOS devices include built-in parental control features that allow you to restrict access to specific apps and websites. Enable these through your device settings and add 111vet.com to the blocked URL list if you wish to prevent access entirely.
• Third-party filtering software: Products such as Net Nanny, Bark, and Qustodio allow parents to block access to gambling-related websites across all browsers on a device, and to monitor online activity for signs of underage gambling.
• Password-protect your accounts: Never leave your 111vet account logged in on a shared device. Always log out after each session and use a strong, unique password that is not stored in the device's browser autofill.
• Educate children about gambling risks: Open conversations with children and teenagers about the risks associated with gambling — particularly the fact that it is designed to be entertaining but is not a reliable way to make money — are one of the most effective protective measures available.

If despite these precautions you discover that a minor has accessed the 111vet platform using your account or by creating their own, please contact [email protected] immediately. We will investigate urgently, freeze the relevant account, and handle the matter in accordance with our underage player policy as described in our Privacy Policy.

For a complete overview of player rights, responsibilities, and the full set of terms governing the use of the 111vet platform, please read our Terms & Conditions. For questions about how we collect and protect your personal data, visit our Privacy Policy page.